Telehealth

The CISSS de la Côte-Nord has a team to help you with telehealth.

What is telehealth?

It is a way to provide health services remotely using technological tools.

The services can be provided in real or non-real time.

Telehealth may be:

  • An online meeting with your healthcare professional
  • The use of a virtual health service where you need to fill out a form on your health condition
  • A hospital appointment for an examination for which the results are analyzed remotely by aprofessional
  • The sending of a picture of your skin condition to a dermatologist by your physician

Required equipment

You will be notified if you need to use personal equipment (smartphone, computer, tablet).

Visit the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextwebsite of the Réseau québécois de la télésanté for more information.

Preparing for a telehealth meeting

Participate in a teleconsultation as a patient

Visit this /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextpage to prepare.

Do you need technological support?

There is a free support service:

  • To do a practice meeting
  • To deal with technical problems

OR call to receive assistance from Monday to Friday, between 7:00 a.m. and 6:00 p.m.
1 833 564-0404 (toll-free in Québec).

Prepare your space

Limit noise

Choose a quiet space. Turn off your television and your radio.

Choose a private space

Choose a space where you will not be disturbed and where you will be comfortable to talk.

Wear appropriate clothing

Dress as you would if you were receiving a visitor in person.

Adjust the lighting

Turn on the room lights. Avoid standing with your back to a window or mirror. Close the curtains or blinds if necessary.

Helpful tips

 

Test your equipment the day before the meeting.

 

Log in 15 minutes before the beginning of the meeting.

 

Have your telephone on hand. Your professional may call you if there are technical issues.

 

Have your health insurance card on hand.

 

Notify the professional if you are with someone.

Safe telehealth

The CISSS de la Côte-Nord commits to provide confidential and professional services.

  • Services provided in telehealth and in person have the same quality.
  • The technological means used meet the highest security criteria.

Your rights and remedies

 
You can always refuse telehealth services. In this case, in-person services must be provided to you.

 
The users’ committee works to ensure your rights, and can help you. Consult this /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextsection to learn more about their role and contact information.

 

Visit this /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextpage to learn more about your rights and how to ensure that they are respected.

Telehealth experience survey

Contact the telehealth team

Contact the telehealth team if you have questions left unanswered.

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Lundi au vendredi de 8 h à 16 h, sauf les jours fériés.

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